Refund and Delivery Policy
Simple rules for payment verification, software delivery, invoice download, cancellation, and refund help.
We keep the buying process clear from order to delivery.
When you buy a Dhanita product, payment is completed on PayU and verified before fulfilment. Setup and delivery updates are then shared in your member area.
Invoice download is available only after payment is paid and delivery is marked delivered.
Secure PayU Checkout
Complete payment on PayU’s hosted page using an available method.
Payment Verification
We verify the transaction with PayU before starting fulfilment.
Delivery Tracker
After approval, you can track setup and delivery from member invoices.
Support Help
If you need any help, raise a ticket or contact our team.
How order delivery works
Choose Product
Select the finance CRM, website, app, or marketing product that suits your work.
Place Order
Add a product to cart, confirm your details, and continue to PayU Hosted Checkout.
Payment Confirmed
The order starts only after the transaction is verified with PayU.
Setup Starts
We collect required details and start product setup or activation.
Delivery Done
Panel login details and delivery update are shared in your member area.
Refund rules
Before approval
If payment is not approved yet and setup has not started, you can request cancellation or correction.
After setup starts
Once setup, activation, branding, or delivery work has started, payment is generally non-refundable.
Issue from our side
If Dhanita cannot deliver the selected product due to our side reason, we may offer replacement, credit, or refund after review.
Cancellation rules
You can request cancellation before payment approval or before setup work starts. If setup work has already started, cancellation and refund may not be possible.
For a failed or delayed PayU payment, duplicate debit concern, or product-selection issue, contact support promptly.
Invoice and download access
You can view invoice details in the member area after invoice is created. Download option unlocks only when payment status is paid and delivery status is delivered.
View Member InvoicesPanel login and delivery details
Panel login URL, username, password, delivery note, and expected delivery timeline will show in your member invoice page when admin adds those details.
Get Support HelpHave a refund, delivery, or invoice question?
Share your order number, PayU transaction reference if available, and issue details. Our team will guide you with the next step.